IT support requests come in all forms. Often, they describe the need for help, but too often they miss critical information that will speed a support person's response.
Instead of "I could use some help, can someone please call me?"
Include the following information:
your phone number
your area code
your availability (time of day, day of week, give some options)
whether you're on a Mac, PC, tablet, laptop, etc.
whether you have remote access enabled (if your service provider uses Teamviewer or another screen-sharing tool, provide the access code so they can connect when ready)
explain the last time things were working well, or if this issue has always been present
explain the last thing you did prior to things not working properly, if you know
if the issue is related to network speed, share if you know (for certain) if others are similarly impacted, or just you
say where you are - a home office issue can be much different than an office network connection
Yes, this is a lot of information to provide, but your IT provider will need this regardless, and if the information you provide up front enables them to check a few things before contacting you, it may dramatically speed your resolution time.
Share more than just "please help me". It will end up helping you more.
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